SERDIA’s quality management is committed to satisfying our clients; to achieve this goal, it promotes activities that are compatible with the context and strategic management of the business. These activities are distributed across all our processes and are guaranteed through quality planning. The integration of these activities results in the quality control plan, which is meant to continuously improve these processes. SERDIA is engaged in promoting effective quality management, integrating a culture of quality through development, maintenance, and efforts to enhance quality within the processes to create products and services that provide clients with compliance, sustainability, and full satisfaction.

Management System

SERDIA’s quality management system is based on quality principles with a focus on the client, leadership, personal engagement, the process approach, evidence-based decision making, and stakeholder management. The quality management system promotes business sustainability through the quality policy, the quality objectives, process interactions, and risk and opportunity management, assuring results and continuous improvement.